Practice Management

Joanne McNicol

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Amy McGregor and Anne McFarlane

The Reception Managers are responsible for the running of reception.

Administration

Courtney Shaw

The Office Administrator will deal with all general admin office duties. These include read coding, registrations and summarizing patient notes. The administrator will also deal with the website, text messaging and recording of patient attendance. She also deals with requests for medical records, patient reports, letter dictations and liaising with hospitals regarding patient referrals. 

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

 
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